Users are not required to create and register an account to leave a public comment. However, if you do choose to create an account, your account will save all public comments, complaints, and other record requests which can accessed from a single login. 

Please see this Registration Troubleshooting Guide for common challenges with creating a PRCe360 account. If problems persist please visit the  PRC’s Get Help  page to contact support 

Users cannot submit an IPRA request through the PRCe360 portal without a registered account. For additional information regarding IPRA requests through the PRC360 portal please see this IPRA Request Overview Guide. 

Follow the directions for registering a Tier 1 account. Once account is created and user is logged in:  

1. From the left-hand menu, click Profile to open the user profile page. 
2. Click the Tier 2 Request button displayed on the profile page 
3. Complete the User Upgrade Form when prompted 
4. Check the confirmation box to verify that you meet the legal requirements to appear before the New Mexico Public Regulation Commission (NMPRC) 
5. Click Submit to submit your request for Administrator review 
6. A confirmation number will appear on the screen. Record this number for reference if you need to follow up on the status of your request.  

See Also 

New User Registration Guide

Tier 2 Account Registration User Guide for a more in-depth instructions for registering a Tier 2 Account.  

See below table for details between Tier 1 and Tier 2 users. 

Difference Between Features for Tier 1 and Tier 2 Users 

Common causes and solutions for file upload failure: 

“File Too Large” 

• • Check: Maximum file size limit (typically 10-50 MB) 

• • Solution: Compress the file or split into multiple files 

• • Tip: PDFs can often be optimized to reduce file size 

“Invalid File Format” 

• • Accepted formats: Typically PDF, DOCX, XLSX, JPG, PNG 

• • Solution: Convert your file to an accepted format 

• • Check: File extension matches the actual file type 

“Upload Timeout” 

• • Solution: Try uploading again 

• • If persists: Check your internet connection 

• • Alternative: Try a smaller file or compress the document 

“File Corrupted” 

• • Solution: Try opening the file on your computer first to verify it’s not corrupted 

• • Alternative: Re-save or export the file in the accepted format 

Still having issues? 

• • Try a different browser 

• • Clear browser cache 

• • Disable browser extensions 

• • Contact Get Help 

For more details, please see PRCe360 | File Upload Issues 

Solutions: 

Check the right place: 

• • My Dockets – For dockets you created or filed into 
  • My Filings – For all filing submissions 
  • My IPRA Requests – For IPRA requests 
  • All Dockets – For public dockets (use search) 

Use search: 

• Search by confirmation number 
• Search by docket number 
• Use Advanced Search with filters 

Check status: 

• Pending submissions may not appear immediately 
• Rejected submissions appear in My Filings with rejection status 

Timeframe: 

• New submissions may take a few minutes to appear 
• If recently submitted, wait 5-10 minutes and refresh 

Still can’t find it? 

• Check your email for confirmation number 

• Contact Get Help with your confirmation number 

 For more detail, please see PRCe360 | Docket Search Issues 

Common validation issues: 

“Required Field Missing” 

• • Solution: Look for red error messages or asterisks (*) indicating required fields 

• • Check: Scroll through the entire form – required fields may be below the visible area 

“Invalid Email Format” 

• • Format required: name@example.com 

• • Check: No spaces, correct @ symbol, valid domain 

“Invalid Phone Number” 

• • Format required: Typically XXX-XXX-XXXX or (XXX) XXX-XXXX 

• • Solution: Use the format shown in the placeholder text 

“Date Invalid” 

• • Check: Date is in the correct format (MM/DD/YYYY or similar) 

• • Check: Date is not in the future (if not allowed) 

• • Check: Date is not too far in the past (if there’s a limit) 

General tips: 

• • Read error messages carefully – they usually indicate what’s wrong 

• • Check all form sections, not just visible fields 

• • Save your work frequently when working on long forms

For more detail, please see PRCe360 | Form Validation Errors 

Possible Solutions: 

Check spelling: 

1. • Verify docket numbers, names, and keywords are spelled correctly 

• • Try partial matches instead of exact phrases 

Use Advanced Search: 

1. • Try Advanced Search with multiple filters 

• • Use fewer filters – too many may exclude results 

• • Try different search terms 

Check date ranges: 

1. • Expand your date range if searching by date 

• • Remove date filters to see all results 

Try different terms: 

1. • Use alternative keywords 

• • Search by company name instead of docket number (or vice versa) 

Check if document is public: 

1. • Some dockets may be confidential or restricted 

• • Ensure you’re searching in the right section (All Dockets vs. My Dockets) 

For more detail, please see PRCe360 | Docket Search 

There are several possible reasons a user may not be able to view a docket or other documents including: 

Confidential documents: 

• Some documents are marked confidential and not publicly visible 
• Only authorized parties can view confidential documents 

Access restrictions: 

• Some dockets may have access restrictions 
• You may need to be a party to the docket to view certain documents 

Pending approval: 

• Documents may not be visible until approved by PRC staff 
• Check back later or check the status in your dashboard 

Browser issues: 

• Try refreshing the page 
• Clear browser cache 
• Ensure your browser is up-to-date
• Try a different browser 

Contact Get Help if  you are unable to view a docket due to an error not listed above 

For more detail, please see PRCe360 | Docket View Issue