Consumer Relations
The Consumer Relations Division (CRD) is dedicated to establishing and maintaining quality consumer services among those industries overseen by the Public Regulation Commission. CRD takes its role in consumer education seriously.
CRD investigates consumer inquiries and acts as the outreach office for the Commission by developing and implementing public awareness programs and making consumers aware of their Consumer Rights and Tips, per 2010 NMSA 1978 8-8-8.
Consumer Relations Division Staff
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Name
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Title
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Division
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E-Mail
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Justin Garcia
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Executive Assistant to Consumer Relations
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Consumer Relations
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Amanda Armijo
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Compliance Officer
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Consumer Relations | amanda.armijo@prc.nm.gov |
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Henry Trujillo
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Compliance Officer
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Consumer Relations
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| Ryan Jimenez |
Division Director
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Consumer Relations
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For questions or assistance, please call the Consumer Relations Division at 888-427-5772 or 505-470-2668.
This webpage is for informational purposes to help consumers locate general information and provide answers to commonly-asked questions. Please note that it’s not intended to settle policy, billing, or contractual disputes. As Utility terms and conditions vary, consumers are encouraged to review their policies, terms and conditions, utility bills, and other items, as the primary sources of accurate information regarding their utility accounts. Please find a list of consumer complaint filing, contact information, rates and rules for companies here.
If you have an inquiry or complaint involving a utility company operating in New Mexico, please contact our office for immediate assistance. We will investigate the complaint details, and if the company is not in compliance with regulatory statutes we will file a complaint on your behalf.
For more information, please consult the New Mexico statutes or the New Mexico Public Regulation Commission rules and regulations.