Filing and Submission FAQs
How do I know if my submission was received?
After submitting, you’ll receive:
- A confirmation message on screen with a confirmation number
- An email confirmation (check spam folder if not received)
- The submission appears in your dashboard under My Filings or My Dockets
Always save your confirmation number for reference!
My submission was rejected. What should I do?
- Check the rejection notice in your dashboard or email
- Review the reason for rejection
- Correct the issues identified
- Submit a new filing with corrected information
- Contact Get Help if you need clarification
Learn more: Troubleshooting – Rejected Submissions
What happens after I submit a formal complaint?
- Immediately after submission: You will receive a confirmation number
- Review: PRC staff reviews your complaint (typically within a few business days)
- Status updates: You’ll receive email notifications about status changes
- If accepted: Your complaint becomes an active docket
- If rejected: You’ll receive a notice with the reason
Learn more: Submit a Formal Complaint – Overview
How long does it take for a filing to be processed?
Filing process times will varies by type:
- Formal complaints: Typically reviewed within a few business days
- Docket filings: 2-5 business days for initial review
- IPRA requests: Acknowledged within 15 business days (as required by law)
- Public comments: Processed as received
Check your dashboard for current status.
My file upload failed. What should I do?
Common causes of upload failure:
- File too large (check size limits)
- Invalid file format (convert to accepted format)
- Upload timeout (try again or use smaller file)
Learn more: Troubleshooting – File Upload Issues
What file formats are accepted for uploads?
Commonly accepted formats:
- PDF (recommended)
- DOCX (Microsoft Word)
- XLSX (Microsoft Excel)
- JPG, PNG (images)
Check the upload form for specific requirements. File size limits typically range from 10-50 MB.