No Jurisdiction Resource List

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Although the matters below are NOT regulated by the NMPRC, we provide the following list of commonly asked questions as a reference for consumers to the appropriate agency:

Acequia matters

Contact the New Mexico Acequia Association http://www.lasacequias.org

Auto warranties

Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Building code

Contact the Construction Industries Division of Regulation and Licensing. http://www.rld.state.nm.us/cid

Cable and satellite television

Rates and service are regulated by the FCC. http://fcc.gov/consumers

Cellular Provider and pager

rates

Collection Agencies

Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions

Collection of damage claims against utilities such as spoiled food in a refrigerator due to a power outage.
Complaints against Homeowner’s Assocations

Contact your local County Clerk’s office.

Complaints against physicians & physician assistants

Contact the New Mexico Medical Board. http://www.nmmb.state.nm.us

Complaints against healthcare facilities

Contact the New Mexico Department of Health. http://www.health.state.nm.us

Complaints against community based programs

Contact the New Mexico Department of Health. http://www.health.state.nm.us

Complaints against landlords/property owners concerning high utility bills, disconnection of service

Contact New Mexico Legal Aid http://www.nmlegalaid.org
Law Access New Mexico http://lawhelpnewmexico.org or the New Mexico Attorney General. http://www.nmag.gov

Complaints against physicians & physician assistants

Contact the New Mexico Medical Board. http://www.nmmb.state.nm.us

Complaints between dissatisfied consumers and businesses that offer goods or services for sale in the State of New Mexico

Contact the New Mexico Attorney General. http://www.nmag.gov/office/Divisions/CP/faq.aspx

Complaints concerning oil companies.
Complaints regarding gas associations/cooperatives.
Complaints regarding municipally-owned utilities

Contact the City or County of jurisdiction.

Complaints regarding water and sewer associations/cooperatives

Contact the New Mexico Rural Water Association http://www.nmrwa.org or call 1-800-819-9893.

Corporations

Issue certificates of incorporation/authority, oversees the organization and registration of limited liability companies, and verifies the completeness and accuracy of related charter documents – contact the New Mexico Secretary of State.  http://www.sos.state.nm.us/Business_Services/Corporations_Overview.aspx

Cost of propane

Is not regulated.

Credit scores

Contact Consumer Financial Protection Bureau. http://www.consumerfinance.gov

Debt Settlements

Contact the Consumer Financial Protection Bureau. http://www.consumerfinance.gov

Determinations of liability damages

Contact an attorney.

Discount Prescription cards

Contact the New Mexico Attorney General. http://www.nmag.gov

Do Not Call list

There is not a “Do Not Call” (DNC) list at the state level. The national DNC list https://www.donotcall.gov is regulated by the Federal Communications Commission and Federal Trade Commission. Political calls are exempt from the DNC requirements:
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm

DSL service

Limited regulation by the FCC. http://www.fcc.gov/complaints

Easements, permits, rights of way (property issues).
Employee Retirement Income Security Act

Contact the US Department of Labor. http://www.dol.gov/dol/topic/retirement/erisa.htm

Employer Identification Number (EIN)
Escrow companies

Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions

Federal Tax Credits for Solar Panel Installations

Contact the Internal Revenue Service
http://www.irs.gov/irb/2013-47_IRB/ar09.html  or call 505-837-5631.

Flood insurance

Regulated by FEMA http://www.floodsmart.gov

Homeowners Associations Act

Providing for the formation and management of planned communities; requiring notice and open meetings, providing for disclosure of records; allowing audits; providing for attorney fees; requiring disclosure of homeowner assocation information to purchasers, limiting restrictions on the installation or use of solar collectors and water conservation measures.

Identity Theft

Consumers are advised to file a complaint with your local Police Department, then contact the New Mexico Attorney General http://www.nmag.gov or the Identity Theft Resource Center. http://www.idtheftcenter.org

Individuals denied coverage and uninsurable

Contact the New Mexico Medical Insurance Pool. http://www.nmmip.org

Insurance

Life, annuities, health, Medicare supplement, long term care, credit life and disability, property and casualty: auto, home insurance complaints – contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Insurance – Aftermarket warranties/guarantees for both homeowners and automobile policyholders

Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Insurance – Company and agent licensing

contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Insurance – Dental insurance

Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Insurance – Managed health care complaints involving HMO, EPO, PPO plans and entities that purchases or is authorized to purchase health care benefits pursuant to the New Mexico Health Care Purchasing Act

contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Insurance – Workers compensation complaints, title insurance complaints, and insurance fraud

Contact the New Mexico Office of Superintendent of Insurance. http://www.osi.state.nm.us

Inter-lata long distance carrier rates and terms of service.
Internet fraud or crimes
Internet Service Providers (ISP’s)

Internet service provider map may be found here. http://nmbbmapping.org/mapping

Landline inside wiring and maintenance plans

Rates and service.

Manufacturer’s warranties and defective products

Contact the New Mexico Attorney General. http://www.nmag.gov

Medicaid

Managed by the Medical Assistance Division of the New Mexico Human Services Department. http://www.hsd.state.nm.us/mad/RenewingMedicaidCoverage.html

Medicare

Managed by the Centers for Medicare & Medicaid Services. http://www.cms.gov/home/medicare.asp

Medicare and Long term services

Contact the New Mexico Aging & Long Term Services Department. http://www.nmaging.state.nm.us

Medical assistance

Managed by the Medical Assistance Division of the New Mexico Human Services Department. http://www.hsd.state.nm.us/mad

Memory Care / Alzheimer Resources

For a detailed guide to learn about memory care, service that is provided, typical costs, and most importantly, what to look for when visiting facilities in your community, you can find our memory care guide here: https://www.senioradvice.com/memory-care

Merchandise sold by a public utility, repair or maintenance contracts for heating and/or cooling equipment.
Military & Federal Government insurance programs

Contact the US Office of Personnel Management. http://www.opm.gov/insure

Mortgage Rescue Fraud

Contact the New Mexico Attorney General. http://www.nmag.gov

Mortgage and banks

Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions

Motor vehicle sales finance companies

Contact the Financial Institutions Division of the New Mexico Regulation and Licensing Department http://www.rld.state.nm.us/financialinstitutions

Moving companies

Interstate (between the states) moves – contact https://www.protectyourmove.gov

New Mexico State employee benefits

Contact the Risk Management Division of the General Services Department. http://www.generalservices.state.nm.us/rmd/benefits.html

New Mexico Retiree healthcare benefits

Contact the New Mexico Retiree Health Care Authority. http://www.nmrhca.state.nm.us

Notary public licensing

Contact the New Mexico Secretary of State. http://www.sos.state.nm.us/sos-notary.html

Obtain a Combined Reporting System (CRS) Identification Number

Obtain a Combined Reporting System (CRS) Identification Number, it is used to report and pay tax collected on gross receipts from business conducted in New Mexico  – contact the New Mexico Taxation and Revenue Department. http://www.tax.newmexico.gov

Obtain a Commercial Drivers License to operate in the state

Contact the New Mexico Motor Vehicle Department. http://www.mvd.newmexico.gov

Pay your personal state income tax

Contact the New Mexico Taxation and Revenue Department. http://www.tax.newmexico.gov

Public school insurance issues

Contact the New Mexico Public Schools Insurance Authority. http://www.nmpsia.com

Propane tank rental fees

Are not regulated.

Propane safety issues

Contact the LP Gas Bureau of the New Mexico Regulation and Licensing Department.
http://www.rld.state.nm.us/cid/LPGasBureau/LPGasBureauNews.html and email safety issues to cid.lpgas@prc.nm.gov

Rising Gas prices

Standards and Consumer Services Division at the New Mexico Department of Agriculture http://nmdaweb.nmsu.edu/ or (575) 646-3007

Self-insured plans

The PRC will process complaints but doesn’t have jurisdiction.

Self-insured health plans

Self-insured health plans with the exception of entities that purchase or are authorized to purchase health care benefits pursuant to the New Mexico Health Care Purchasing Act.

Senior Housing for Low-Income Residents
State Tax Credits for Solar Panel Installations

Contact New Mexico Energy, Minerals and Natural Resources Department
http://www.emnrd.state.nm.us/ECMD/FORMS/forms.html or call 505-476-3315.

Telemarketers

Regulated by the FCC http://www.fcc.gov/complaints and New Mexico Attorney General. http://www.nmag.gov

Third-party bodily injury liability claim

Third-party bodily injury liability claim. http://www.nmcourts.gov/index.php

Tracking and monitoring of complaints against businesses operating in the state

Tracking and monitoring of complaints against businesses operating in the state is done by the New Mexico Attorney General. http://www.nmag.gov

Trademarks

Contact the New Mexico Secretary of State.
http://www.sos.state.nm.us/sos-Trademarks.html

Transportation vehicle registration

Contact the Motor Vehicle Division. http://www.mvd.newmexico.gov/Pages/Home.aspx

Unfair business or deceptive business practices, price gouging, Medicare fraud

Contact the New Mexico Attorney General. http://www.nmag.gov/default.aspx

Uniform Commercial Code (UCC)

Contact the New Mexico Secretary of State.
http://secure.sos.state.nm.us/ucc/default.asp

Unlawful money transfer
Vehicle Title loans

Contact the New Mexico Attorney General. http://www.nmag.gov

Voice over Internet Protocol (VOIP)
Water Associations

Contact the New Mexico Environment Department, Drinking Water Bureau. http://www.nmenv.state.nm.us/dwb

Water and sanitation districts

Contact your local District Court. http://www.nmcourts.gov/othercourts.php

Wireless telephone service

While the NMPRC does not have jurisidiction or authority over rates or quality of service for wireless companies, we will communicate this type of complaint to a wirless company on a New Mexico consumer’s behalf to aim for a resolution. Please be advised that we cannot legally require the wireless company to resolve these issues. We can only communicate them.

Workers’ Compensation claims

Contact the New Mexico Workers Comp Administration. http://www.workerscomp.state.nm.us