Technical Issues FAQs
How can I avoid common user errors?
Prevention Tips
To avoid common issues:
- Use a supported browser (Chrome, Firefox, Safari, Edge)
- Keep your browser updated
- Use a stable internet connection
- Save your work frequently when filling out long forms
- Read all instructions before starting
- Check file formats and sizes before uploading
- Keep your email address updated in your profile
The page won't load or loads slowly, how can I fix it?
Solutions:
Check internet connection:
- Ensure you have a stable internet connection
- Try refreshing the page
Clear browser cache:
- Clear cached images and files
- Try a hard refresh (Ctrl+F5 or Cmd+Shift+R)
Browser compatibility:
- Use a supported browser (Chrome, Firefox, Safari, Edge – latest versions)
- Update your browser to the latest version
- Disable browser extensions temporarily
Try different browser:
- If one browser doesn’t work, try another
- Some browsers handle certain features differently
For more details see PRCe360 | Technical Troubleshooting Guide
Some buttons or links don't work, what do I do?
Possible solutions:
Browser compatibility:
- Use a supported browser (Chrome, Firefox, Safari, Edge – latest versions)
- Update your browser to the latest version
JavaScript enabled:
- Ensure JavaScript is enabled in your browser
- Check browser settings
Browser extensions:
- Disable ad blockers or privacy extensions temporarily
- Some extensions interfere with website functionality
Try different browser:
- Test in a different supported browser to isolate the issue
Clear cache and cookies:
- Clear browser cache and cookies for the site
- Log in again after clearing
For more details , please see PRCe360 | Broken Button or Link