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Search and Navigation FAQs

My submission was rejected, what do I do?

What to do: 

  1. Check the reason 
    • Review the rejection notice in your dashboard 
    • Check your email for detailed rejection information 
    • Look in My Filings or My Dockets for status details 

Common rejection reasons include: 

        • Missing required information 
        • Incorrect document format 
        • Missing required documents 
        • Information doesn’t meet regulatory requirements 

      How to resubmit: 

      1. Correct the issues identified in the rejection notice 
      2. Create a new submission with corrected information 
      3. Ensure all required fields are complete 

      Need clarification? 

      • Contact Get Help for assistance 
      • Reference your confirmation number when contacting support 

       

      For more detail, please see PRCe360 | Submission and Rejection Issues 

      My file failed to upload, how can I fix it?

      Common causes and solutions for file upload failure: 

      “File Too Large” 

        • Check: Maximum file size limit (typically 10-50 MB) 
        • Solution: Compress the file or split into multiple files 
        • Tip: PDFs can often be optimized to reduce file size 

      “Invalid File Format” 

        • Accepted formats: Typically PDF, DOCX, XLSX, JPG, PNG 
        • Solution: Convert your file to an accepted format 
        • Check: File extension matches the actual file type 

      “Upload Timeout” 

        • Solution: Try uploading again 
        • If persists: Check your internet connection 
        • Alternative: Try a smaller file or compress the document 

      “File Corrupted” 

        • Solution: Try opening the file on your computer first to verify it’s not corrupted 
        • Alternative: Re-save or export the file in the accepted format 

      Still having issues? 

        • Try a different browser 
        • Clear browser cache 
        • Disable browser extensions 

       

      For more details, please see PRCe360 | File Upload Issues 

      How do I find my docket or submission?

      Solutions: 

      Check the right place: 

        • My Dockets – For dockets you created or filed into 
        • My Filings – For all filing submissions 
        • My IPRA Requests – For IPRA requests 
        • All Dockets – For public dockets (use search) 

      Use search: 

      • Search by confirmation number 
      • Search by docket number 
      • Use Advanced Search with filters 

      Check status: 

      • Pending submissions may not appear immediately 
      • Rejected submissions appear in My Filings with rejection status 

      Timeframe: 

        • New submissions may take a few minutes to appear 
        • If recently submitted, wait 5-10 minutes and refresh 

        Still can’t find it? 

        • Check your email for confirmation number 
        • Contact Get Help with your confirmation number 

         For more detail, please see PRCe360 | Docket Search Issues 

         

        How do I fix my form validation errors?

        Common validation issues: 

        “Required Field Missing” 

          • Solution: Look for red error messages or asterisks (*) indicating required fields 
          • Check: Scroll through the entire form – required fields may be below the visible area 

        “Invalid Email Format” 

          • Check: No spaces, correct @ symbol, valid domain 

        “Invalid Phone Number” 

          • Format required: Typically XXX-XXX-XXXX or (XXX) XXX-XXXX 
          • Solution: Use the format shown in the placeholder text 

        “Date Invalid” 

          • Check: Date is in the correct format (MM/DD/YYYY or similar) 
          • Check: Date is not in the future (if not allowed) 
          • Check: Date is not too far in the past (if there’s a limit) 

        General tips: 

          • Read error messages carefully – they usually indicate what’s wrong 
          • Check all form sections, not just visible fields 
          • Save your work frequently when working on long forms

        For more detail, please see PRCe360 | Form Validation Errors 

        My search returned no results, how do I fix my search query?

        Possible Solutions: 

        Check spelling: 

          • Verify docket numbers, names, and keywords are spelled correctly 
          • Try partial matches instead of exact phrases 

        Use Advanced Search: 

          • Use fewer filters – too many may exclude results 
          • Try different search terms 

        Check date ranges: 

          • Expand your date range if searching by date 
          • Remove date filters to see all results 

        Try different terms: 

          • Use alternative keywords 
          • Search by company name instead of docket number (or vice versa) 

        Check if document is public: 

          • Some dockets may be confidential or restricted 
          • Ensure you’re searching in the right section (All Dockets vs. My Dockets) 

         

        For more detail, please see PRCe360 | Docket Search 

        I can’t seem to find specific dockets or other documents, what do I do?

        There are several possible reasons a user may not be able to view a docket or other documents including: 

        Confidential documents: 

        • Some documents are marked confidential and not publicly visible 
        • Only authorized parties can view confidential documents 

        Access restrictions: 

        • Some dockets may have access restrictions 
        • You may need to be a party to the docket to view certain documents 

        Pending approval: 

        • Documents may not be visible until approved by PRC staff 
        • Check back later or check the status in your dashboard 

        Browser issues: 

        • Try refreshing the page 
        • Clear browser cache 
        • Ensure your browser is up-to-date
        • Try a different browser 

         

        Contact Get Help if  you are unable to view a docket due to an error not listed above 

        For more detail, please see PRCe360 | Docket View Issue